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Harvard Pilgrim Health Care owner targeted by ransomware cyberattack

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The company that owns Harvard Pilgrim Health Care and other major health insurance plans is responding to a ransomware attack. Point32Health released a statement stating that their staff identified a cybersecurity breach on April 17, impacting the systems used to connect to members, accounts, brokers and providers.According to the US Cybersecurity and Infrastructure Security Agency, cybercriminals will hold systems or data hostage until a ransom is paid for a decryption key, denying access and sometimes threatening to publish or sell the data. While the Harvard Pilgrim Health Care system is offline, Point32Health says medical care services will be covered as normal until full operations return. Customers with Harvard Pilgrim Health Care and Medicare Advantage Stride plans who have questions or are being denied care should call the phone number on the back of the member ID card for help. Tufts Health Plan, Tufts Medicare Preferred, Tufts Health Public Plans and CarePartners of Connecticut systems have not been impacted. The company took the Harvard Pilgrim Health Care systems offline to contain the breach, and are now working with law enforcement and cybersecurity experts to investigate whether confidential data was accessed. “We take the privacy and security of the data entrusted to us seriously,” the statement read. “If during our investigation we determine any individuals’ sensitive information is involved in this incident, we will notify them according to applicable law.”To learn how to identify a ransomware or malware attack, and to prevent them, click here to learn more from the Cybersecurity & Infrastructure Security Agency.

The company that owns Harvard Pilgrim Health Care and other major health insurance plans is responding to a ransomware attack.

Point32Health released a statement stating that their staff identified a cybersecurity breach on April 17, impacting the systems used to connect to members, accounts, brokers and providers.

According to the US Cybersecurity and Infrastructure Security Agency, cybercriminals will hold systems or data hostage until a ransom is paid for a decryption key, denying access and sometimes threatening to publish or sell the data.

While the Harvard Pilgrim Health Care system is offline, Point32Health says medical care services will be covered as normal until full operations return.

Customers with Harvard Pilgrim Health Care and Medicare Advantage Stride plans who have questions or are being denied care should call the phone number on the back of the member ID card for help.

Tufts Health Plan, Tufts Medicare Preferred, Tufts Health Public Plans and CarePartners of Connecticut systems have not been impacted.

The company took the Harvard Pilgrim Health Care systems offline to contain the breach, and are now working with law enforcement and cybersecurity experts to investigate whether confidential data was accessed.

“We take the privacy and security of the data entrusted to us seriously,” the statement read. “If during our investigation we determine that any individuals’ sensitive information is involved in this incident, we will notify them according to applicable law.”

To learn how to identify a ransomware or malware attack, and to prevent them, click here to learn more from the Cybersecurity & Infrastructure Security Agency.